Account FAQs
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Has my order shipped?
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
How do I track my order?
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
My order never arrived.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
An item is missing from my shipment.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What is your return policy?
Original sales receipt must accompany returns.
Return address:
BlankLabels.com
3700 Rose Lake Drive
Charlotte, NC 28217
800-246-8805
We accept returns for exchange or refund 15 calendar days after delivery of the stock product. At our sole discretion after 15 calendar days of delivery, we may offer a refund, exchange, or store credit on the return of the stock product only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered, and unused condition is:
- WITHOUT SHOWING SIGNS OF WEAR OR DAMAGE IN ANY WAY
- WITHIN 15 CALENDAR DAYS OF THE DELIVERY DATE
- MUST NOT BE A SPECIAL ORDER OR A CUSTOM ORDER
- UNLESS NOTED THAT IT CANNOT BE RETURNED OR HAS A DIFFERENT RETURN POLICY TIME PERIOD OTHER THAN THAT 15 DAYS NOTED IN THAT ITEM’S PARTICULAR ITEM DESCRIPTION.
If an item is received damaged or is incorrectly shipped by us please contact customer support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a replacement, store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive.
There may be up to a 50% restocking fee for returned items that are not damaged upon return.
CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS IF SELLER IS NOT AT FAULT AND WILL BE DEDUCTED FROM THE REFUND.
Please contact customer service for more information on returning an item. We are here to help and wish to make your label buying experience a positive one. Thank you.
How do I create an account?
- Click the “My Account / Order Status” link at the top right side of our site.
- Enter your email address.
- Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
Pricing and Billing FAQs
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I need a copy of my receipt/invoice.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer’s Guide
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
How do I contact you?
Please click here for our company contact information.